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Emergency Alert
UDC Operating Remotely on Friday, Jan. 30

The University of the District of Columbia’s academic and administrative offices will conduct business remotely on Friday, Jan. 30. All on-campus activities, including athletic-related activities, are cancelled.

Campuses will reopen on Monday, Feb. 2.

Staff: Contact your immediate supervisor with questions or for further instruction regarding remote work expectations. 

Faculty: Reach out to your immediate supervisor and/or the dean for questions and further instruction regarding the transition to emergency remote instruction (ERI).  The Center for the Advancement of Learning (CAL) is available to support faculty with instructional continuity, including support for Blackboard, Zoom, Webex and other teaching and learning technologies. 

CAL Faculty Support Resources

calhelpdesk@udc.edu 
Virtual Office Hours
Consultation Request Form

For learning technology tools and on-demand faculty resources, please visit CAL’s website.

Students: Due to inclement weather, the university will be closed to face-to-face operations. Instruction will be moved to emergency remote, including synchronous and asynchronous methods. Certain laboratory, clinical, and other hands-on classes for which in-person instruction is a requirement may necessitate a make-up lesson, but every effort will be made to pursue virtual learning to the extent possible. Where synchronous virtual instruction is intended, published class meeting times must be observed so that students’ schedules are not disrupted.

The safety and security of our students, faculty, staff, and the broader community remain our top priority. We will continue to provide updates regarding the status of the university’s academic and administrative offices as conditions change.

Please continue to check our website and social media channels for the latest information.

If you have any safety concerns, contact OPSEM at 202-274-5050. For all immediate emergencies, call 911.

Thank you for your continued dedication to our students and to UDC’s mission. 

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About Our Services

The IT Vision at UDC

The vision of the Office of Information Technology at the University of the District of Columbia is to seamlessly integrate technology across the academic and administrative enterprises and leverage technological solutions that provide the University with a sustainable competitive advantage for student experience, retention, instruction, and research.

Goals

  • Building a culture of accountability and care​
  • Turning over planned and unplanned projects as quickly as possible to realize value (short-term)​
  • Developing an IT / Cybersecurity plan based on the new university strategic plan​

IT Service Teams

Business Operations

Business operations manages over 64 vendor relationships and oversees a $1.12M departmental budget. Our team ensures strategic alignment between IT services and institutional goals.

  • Vendor and partner management
  • Budget oversight and financial planning
  • Training programs (technical, process and interpersonal)
  • Internal collaboration with HR, Procurement and academic units
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Client Services

As the face of IT, the client services team provides direct support to faculty, staff, and students. We ensure a smooth user experience through:

  • Help desk and technical support
  • Device setup and troubleshooting
  • Software access and licensing
  • Onboarding and training
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Enterprise Applications

The enterprise applications team bridges IT operations and business goals by maintaining service levels and ensuring user satisfaction across all services.

  • Service level management
  • Standardized methods for managing IT operations
  • Continuous improvement initiatives
  • User experience monitoring
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Enterprise Infrastructure

The enterprise Infrastructure team ensures the university’s IT backbone is secure, scalable and reliable. We manage physical and cloud infrastructure, including:

  • Network connectivity
  • Server and storage management
  • Data center operations
  • System monitoring and performance optimization
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Project Management

The project management team leads cross-functional IT projects from initiation to completion, ensuring alignment with strategic goals and timely delivery.

  • Project planning and execution
  • Stakeholder communication
  • Risk and resource management
  • Post-implementation review
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Cyber/Information Security

The cyber/information security team protects the confidentiality, integrity, and availability of university data through proactive security measures and awareness programs.

  • Threat detection and response
  • Security awareness training
  • Policy development and compliance
  • Incident management

Contact IT

Main Office

202-274-5985
support@udc.edu
8:30 a.m. – 5 p.m., Mon–Fri

Help Hub

Van Ness Campus
Building 71, Room 2210
202-274-5941
support@udc.edu
8:30 a.m. – 5 p.m., Mon–Fri
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